U.S. Retail Pharmacy Segment (2024)

Our U.S. Retail Pharmacy segment includestwo trusted retail, pharmacy and healthcare brands: Walgreens and Duane Reade. Together, they form one of the largest drugstore chains in the U.S.

U.S. Retail Pharmacy Segment (1)

Our U.S. Retail Pharmacy segment is anchored by two trusted retail, pharmacy and healthcare brands: Walgreens and Duane Reade. Together, they form one of the largest drugstore chains in the U.S.

Our segment operates 8,701* drugstores in 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. About 78 percent of the U.S. population lives within five miles of a Walgreens or Duane Reade pharmacy.

We sell prescription and non-prescription drugs, as well as a wide assortment of retail products, including health and wellness, beauty, personal care and consumables and general merchandise. We filled approximately 800 million prescriptions in fiscal 2023, including immunizations.

Our expanded omnichannel capabilities provide customers with convenient access to consumer goods and services, including owned branded general merchandise, such as NICE!, Free & Pure, No7, and Soap & Glory, as well as pharmacy and health and wellness services in communities across America. Integrated with our digital platform, the Walgreens mobile application allows customers to refill prescriptions through scan technology, receive notifications when a refill is due and choose their delivery option, which includes in-store pick up, drive-through or delivery to their home.

The Walgreens loyalty program, myWalgreens, is designed to help customers save money, stay healthy, save time and help their local communities. The program has approximately 113 million active loyalty program members as of August 2023.

We are also focused on the development of our neighborhood health destinations, to provide an integrated primary care and pharmacy model that aims to drive better health outcomes, reduce costs and provide a differentiated patient experience to the communities we serve. Across the U.S., we have more than 85,000 healthcare service providers, including pharmacists, pharmacy technicians, nurse practitioners and other health-related professionals.

We’ve taken further steps to develop these neighborhood health destinations, working with our strategic partners such as VillageMD to provide an integrated primary care and pharmacy model that aims to drive better health outcomes, reduce costs and provide a differentiated patient experience.

Walgreens also provides specialty pharmacy and mail services and offers certain other health and wellness services throughout the U.S. The Walgreens Find Care platform also includes telehealth service providers, connecting patients and customers with options to access convenient and affordable care from their mobile devices.

*As of Aug. 31, 2023

U.S. Retail Pharmacy Segment (2)

Walgreens is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. Operating more than 8,700 retail locations across the U.S. and Puerto Rico, Walgreens is proud to serve nearly 9 million customers and patients daily. The company’s approximately 26,000 pharmacists are playing a more critical role in healthcare than ever before, providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for some of the nation’s most underserved populations. Walgreens offers customers and patients a true omnichannel experience, with fully integrated physical and digital platforms designed to deliver high-quality products and healthcare services. Within the U.S. Healthcare segment, Walgreens portfolio also includes businesses in primary care, multi-specialty, post-acute care, urgent care, specialty pharmacy services, population health and provider enablement.

U.S. Retail Pharmacy Segment (3)
Duane Reade

Since 1960, from its first successful full-service drugstore on Broadway between Duane and Reade Streets in Manhattan, Duane Reade has grown to become the most recognized drugstore chain in metropolitan New York. In 2010, Duane Reade became part of the Walgreens family of companies and today, Duane Reade stores carry everything that our customers will also find in Walgreens stores, including an extensive assortment of pharmacy items as well as vitamins, nutritional products, cosmetics, greeting cards, photo products and processing, and more.

U.S. Retail Pharmacy Segment (4)
AllianceRx Walgreens Pharmacy

AllianceRx Walgreens Pharmacy, headquartered in Orlando, Florida, is a specialty and home delivery pharmacy that strives to provide exceptional care for patients with certain rare, chronic and complex conditions, throughout their treatment journey, with the medications they need every day. The company’s purpose is to provide hope and care for better tomorrows.

Founded in 2017, the company offers tools and resources for patients, providers and health plans to deliver optimal health outcomes. By achieving various national pharmacy accreditations, including URAC and Accreditation Commission for Health Care (ACHC), AllianceRx Walgreens Pharmacy has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.

U.S. Retail Pharmacy Segment (5)

In January 2021, Walgreens Boots Alliance, Inc., made a majority investment in iA, a leading-edge provider of software enabled pharmacy automation solutions.iA’s pharmacy automation solutions enable the shifting of much of the current medication dispensing labor that takes place in a retail pharmacy to more efficient, centralized settings, therefore freeing up more time for pharmacists to deliver front-line patient care and spend time with customers.

With more than 25 years in the pharmacy fulfillment business, iA has invented and developed a suite of software-driven pharmacy automation solutions. From PharmAssist Symphony software, to modular hardware and sophisticated counting and collation devices, iA is empowering pharmacists and unleashing the full potential of pharmacy.

WBA’s investment is supporting iA’s expansion and further development of pharmacy automation solutions to benefit the entire pharmacy industry. iA’s mission to further modernize and automate the prescription fulfillment process aligns with WBA’s priority to create the pharmacy of the future, reducing operational costs and enabling pharmacists to spend more time providing valuable healthcare services to patients, such as vaccinations, diagnostic testing and medication management.

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    International Segment

    Our International segment has pharmacy-led health and beauty retail businesses in four countries, each focused on helping people look and feel their best, as well as WBA’s pharmaceutical wholesale...

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    U.S. Healthcare Segment

    The U.S. Healthcare segment is powered by a nationally scaled, locally delivered healthcare platform, clinical programs and strategic collaboration with WBA's wholly owned businesses, CareCentrix and...

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    Investment Portfolio

    WBA has a global portfolio of healthcare-focused investments. Our equity method investments enable us to further extend our healthcare solutions and convenience offering to the communities we serve.

U.S. Retail Pharmacy Segment (2024)


U.S. Retail Pharmacy Segment? ›

The demand for the US Retail Pharmacy Market, valued at USD 569.79 Billion in 2023, is projected to soar to USD 948.80 Billion by 2032, marking a robust compound annual growth rate (CAGR) of 5.76% during the period from 2024 to 2032.

What is retail pharmacy in USA? ›

The definition of a retail pharmacy is a pharmacy acting as a retail store, selling drugs to patients. In the past, most senior living communities utilized retail pharmacies.

How big is the retail pharmacy market? ›

The U.S. pharmacy market size was estimated at USD 527.0 billion in 2022 and is expected to reach USD 551.0 billion in 2023. What is the U.S. pharmacy market growth? The U.S. pharmacy market is expected to grow at a compound annual growth rate of 3.67% from 2023 to 2030 to reach USD 708.9 billion by 2030.

What is the largest retail pharmacy chain in the US? ›

CVS Pharmacy is the largest pharmacy the United States in 2024.
  • 9,402. LOCATIONS. CVS PHARMACY. Largest pharmacy in 20 out of 56 States and Territories.
  • 8,609. LOCATIONS. WALGREENS. Largest pharmacy in 19 out of 56 States and Territories.
  • 4,679. LOCATIONS. HEALTH MART. Largest pharmacy in 10 out of 56 States and Territories.

What are the segments of Walgreens? ›

Our company's three segments are U.S. Retail Pharmacy, International and U.S. Healthcare.

What is considered a retail pharmacy? ›

The term “retail community pharmacy” means an independent pharmacy, or chain pharmacy, that is licensed as a pharmacy by the State and dispenses medications to the general public at retail prices. These pharmacies are typically located all over the community for ease of access.

What are the top retail pharmacy chains in the US? ›

The top seven companies operating pharmacies—CVS Health, Walgreens Boots Alliance, Cigna, UnitedHealth Group, Walmart, Kroger, and Rite Aid—accounted for two-thirds of U.S. prescription dispensing revenues in 2023.

What is the fastest growing segment of pharmacy? ›

Specialty is the fastest growing segment of the pharmacy industry.

What is the largest retail pharmacy chain? ›

Walgreens Boots Alliance, based in the United States, takes the lead as the world's largest pharmacy chain. The company serves millions of customers daily with an extensive network of over 18,500 stores across 11 countries.

What is the outlook for retail pharmacy? ›

The U.S. demand for the Retail Pharmacy Market was valued at USD 569.79 Billion in 2023 is expected to reach USD 948.80 Billion in 2032 growing at a CAGR of 5.76% between 2024 and 2032.

How many retail pharmacies are there in the US? ›

There are 45,311 Pharmacies & Drug Stores businesses in the US as of 2023, an increase of 3.7% from 2022.

Who are the Big 3 Pharma distributors in USA? ›

About 92 percent of prescription drugs in the United States are distributed through wholesalers, with three — AmerisourceBergen, Cardinal Health, and McKesson Corporation — accounting for more than 90 percent of wholesale drug distribution in the United States.

What is the pharmacy retail value chain? ›

Ensuring access to safe, effective and quality-assured medicines, including controlled medicines, requires a comprehensive approach across the pharmaceutical value chain. There are critical steps in the value chain from the development of medicines, to their appropriate use by patients.

What are the segments of pharmacy? ›

It's widely considered that market segmentation, across the pharmaceutical sectors and beyond, fall into four segmentation categories: Demographic segmentation, psychographic segmentation, behavioral segmentation and geographic segmentation.

What are the 4 C's of Walgreens? ›

As it is stated in the Walgreen Creed, "We believe in courtesy, in kindness, in generosity, in cheer, in friendship, and in honest competition." That's the right way to do business, and it gives Walgreens a tremendous competitive advantage.

Who are Walgreens' biggest competitors? ›

Walgreens competitors include CVS Health, Target, Walmart and Rite Aid. Walgreens ranks 4th in Overall Culture Score on Comparably vs its competitors.

Is Walgreens a retail pharmacy? ›

Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities.

What is the difference between a retail pharmacist and a pharmacist? ›

While retail pharmacists occasionally make substitutions based on the medicines currently available, most focus more on everyday treatments and problems. Hospital pharmacists usually work with more challenging and complex cases, especially those requiring patients to remain in the hospital for observation.

What is the difference between a pharmacy and a retail drug store? ›

Pharmacies are generally larger than drug shops, are staffed by a licensed pharmacist, and carry a wider range of products. Like pharmacies, many drug shops also sell over-the-counter family planning methods, especially condoms, oral contraceptives, and emergency contraception.

What is the difference between retail pharmacy and community pharmacy? ›

Retail pharmacy is also called community pharmacy. They can be easily located in your locality. These are most traditionally called chemist or pharmacist shops. These shops offer the community access to medications they need and advice to ensure the effective and safe use of medications that they provide.

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